Call Reporting

Call reporting is made more challenging by VoIP technology

As corporate voice networks become consistently more complex, the task of call reporting grows more challenging. Most enterprise telephony systems contain a mix of VoIP and TDM equipment and likely face interoperability issues because of equipment purchased from multiple vendors. Lacking the right management tools, telephony managers may have a difficult time providing the kind of unified call reporting required to maintain a secure, cost-efficient, and high-performing voice network. It's no wonder that so many telephony managers are looking to SecureLogix for assistance in solving their challenges.

SecureLogix® makes call reporting simple

With customers around the world in nearly every industry, SecureLogix designs telephony management solutions that are easy-to-use, scalable and highly customizable. Version 5.0 of the ETM® System provides a comprehensive set of telephony tools that greatly simplify the task of call reporting. SecureLogix has received many industry awards for its call reporting, security and performance solutions, including "Most Outstanding Product of the Year" from Network Computing and "Cool Vendor in Telecommunications" from Gartner.

A comprehensive and unified approach to call reporting

The ETM System 5.0 is an appliance-based solution with a powerful set of applications that help to simplify telephony management and improve call reporting, security, and better performance.

Usage Manager is a comprehensive application that provides telephony managers with extraordinary analysis and reporting tools. It's the only call reporting application available that can collect both call/CODEC type information (voice, fax, video, data/modem) as well as metrics about call performance and quality of service. The ETM System's Usage Manager has the ability to collect information from all voice trunks throughout the enterprise, even from diverse PBX or media types, and forward this data to a central database. Usage Manager's report writing tool simplifies call reporting with more than 60 pre-defined reports available out-of-the box and with the ability to customize an unlimited number of reports to deliver enterprise-wide insight into the use and performance of the voice network.

In addition to call reporting applications, the ETM System includes tools for optimizing performance with real-time monitoring of system health and status, and security tools—including a voice firewall—that allow telephony managers to reduce service abuse, mitigate toll fraud, and repel a host of telephony-related threats to the voice network.

The bottom line on the ETM System 5.0 is that it not only provides telephony managers with the call reporting tools they need, but also allows them to secure, manage, optimize and control the voice network with a minimum of administrative time and cost.