Voice Audit

An accurate voice audit is more challenging with IP telephony

While IP telephony promises to revolutionize the telecom industry, it presents a few problems for telephony administrators trying to perform a comprehensive voice audit. As more and more telecom systems become hybrids merging VoIP technology with TDM/legacy equipment, the ability to gather accurate data for a voice audit purposes becomes more difficult and time-consuming, especially when interoperability issues arise between equipment purchased from diverse vendors. To achieve the kind of accuracy that can effectively improve security, optimize performance and mitigate abuse, the telephony administrator needs powerful tools—which is exactly what you'll find with the voice audit capabilities in the ETM® System from SecureLogix®.

SecureLogix makes a voice audit simple, powerful

SecureLogix can facilitate your next voice audit. The ETM (Enterprise Telephony Management) System comprises a suite of applications that provide not only extraordinary voice audit and reporting capabilities, but security and performance tools as well.

SecureLogix helps to secure and manage over one-half million enterprise telephone lines around the globe, in enterprises that include nearly every industry vertical. It has been the recipient of numerous telecommunications awards for its voice audit and security products. The company was named a "Cool Vendor in Telecommunications" by Gartner in 2004.

An appliance-based solution for an accurate voice audit

The ETM system combines platform appliances with powerful applications like Usage Manager, a comprehensive voice audit application. Usage Manager collects information from all trunks in a distributed enterprise—even in systems containing the most complex mix of hybrid technology—and relays it to a central relational database. Usage Manager is the only application that collects both call/CODEC type information (from voice, fax, data/modem and video communications) as well as QoS metrics and performance information. Usage Manager simplifies the auditing with more than 60 pre-defined reports available out of the box and an unlimited number of reports available through customization. Usage Manager—like the entire ETM System—is highly scalable, allowing it to fulfill the voice audit needs of even the largest global enterprises as well as smaller sites.

Besides voice audit applications, the ETM System also include security tools like Voice Firewall, the world's first firewall for voice networks; Voice IPS, an intrusion prevention system to mitigate toll fraud, war dialing, service abuse and other threats; Call Recorder, for proactively recording targeted calls; and Performance Manager, which gives administrators real-time visibility into the health and status of the voice network.