Record targeted call content that threatens or impacts your business.
The ETM® Call Recorder enables automated recording of targeted calls of interest based on pre-configured security or operational policies.
The ability to selectively record various calls of interest is a priority for many organizations as they seek to deter phone-based criminal activity, audit organizational security policy adherence, enhance investigations, document regulatory compliance, assure proper due diligence in responding to potential legal exposure, and monitor the integrity of certain business operations.
A trunk-side solution running on ETM System TDM appliances, the Call Recorder can record any call to or from a location where an ETM appliance is installed, including 911 calls, harassing callers, bomb threats, customer service calls, outbound voice calls on fax lines, and more. It enables an affordable approach to cover all enterprise phone extensions with content recording capabilities, saving thousands of dollars per extension when compared with more cost-prohibitive, station-side recording products.