More about the ETM® Call Recorder

Calls of Interest

As a trunk side solution running on ETM® digital and analog appliances, the application can be used to record any call inbound or outbound at a location to include 911 calls, harassing callers, customer service calls, outbound voice calls on fax lines…etc. Call Recorder features a policy-based interface to record calls based on various call characteristics, including direction, source, destination, time-of-day and call type. The application stores the calls in WAV file format for easy review on any number of third party media players.

The ETM® Call Recorder Provides:

•	A low cost add-on application to the ETM System replacing dedicated trunk-side solutions costing thousands of dollars more with significantly lower total cost of ownership.
•	A trunk-side solution that sees all phones calls entering or leaving the corporate location and can record any of them, including fax and modem calls. SecureLogix also offers a demodulation service for captured fax and modem calls for content viewing and subsequent analysis.
•	Local caching of selected calls for later transfer to the collection server and in-transit file compression, minimizing the impact to WAN data traffic during daily operations.
•	Secure, centralized storage of all recordings to ensure that privacy controls are met, and recording data is handled appropriately based upon any established corporate policies.