More about the ETM® Performance Manager

PBX and media-independent monitoring provides a consolidated, comprehensive view of voice service performance across any enterprise hybrid network mix of multi-vendors systems, trunking protocols, and TDM/VoIP media types found in today’s converging networks.

VoIP calls are monitored for expected packet rates, packet delay, jitter, packet loss, and actual bandwidth usage. VoIP call quality thresholds can be established for packet loss and jitter for any codec type to alert you when network performance degrades below acceptable levels.

When call quality or performance issues arise, telecom managers can launch integrated troubleshooting tools to help them remotely diagnose and resolve the problem. These tools also provide real-time visibility into the CO side and CPE side of the trunks, enabling telecom managers to proactively monitor provider SLAs (Service Level Agreements) and isolate error conditions originating or residing in the carrier side of the network. These point-of-failure determination tools greatly reduce costly and time-consuming finger-pointing conflicts between telecom and IT administrators, and their service and PBX providers.

Additional VoIP troubleshooting tools provide data network call tracing, routing, and packet capture features that provide visibility into the behavior and performance of VoIP traffic across the network.

VoIP bandwidth management capabilities monitor and control the various codecs used on VoIP calls to help assure effective use of network bandwidth for service quality and availability. Unauthorized codecs can represent potential security vulnerabilities, and excessive use of high-bandwidth codecs (such as video) can create service quality/availability issues for all voice network users.

Performance Manager also provides a real-time call monitor that displays all active calls across the enterprise, and enables manual termination of unauthorized, threatening, or suspect calls.