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ETM SYSTEM
  System Overview
Voice Firewall
Usage Manager
  Performance Manager
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Resolve service issues before they impact your business.

The ETM® Performance Manager provides real-time and continuous monitoring of the heath and status of voice circuit infrastructure and the quality of voice calls from a single, unified console. It provides simultaneous and consolidated T-Berd-like visibility across all TDM and VoIP trunking and any multi-vendor mix of PBX or IP-PBX platforms.

The Performance Manager supports real-time notification of telecom error events or call quality issues impacting service quality or availability. When errors occur, troubleshooting tools aid in remote error diagnosis and resolution, to increase service uptime and vastly reduce truck rolls, staff time and expenses.

The Performance Manager delivers:

“Carrier grade” monitoring capabilities scaled and priced for the enterprise.
Proactive service quality and availability notification before complaint calls begin.
Continuous 24x7 surveillance.
A troubleshooting tool kit to quickly identify and resolve errors and reduce expenses.
Visibility into error source (e.g., carrier/CO side, CPE side, PBX line card, LAN).
A real-time call monitor displaying all active inbound and outbound traffic.
A detailed set of call quality and availability metrics that put you on equal footing in SLA discussions with your service provider.

 

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