SecureLogix offers a 24x7 voice network security monitoring and cost optimization service that leverages the SecureLogix ETM System and other solutions to fully protect customers from voice-related threats, maximize service performance, minimize costs, and enhance business operation through increased communications intelligence. The service can be purchased directly, or as an extension to an existing SecureLogix customer care agreement.
This voice network monitoring and analysis service is designed to enable SecureLogix customers to harvest the full value of the multi-dimensional ETM System. Specifically, SecureLogix consulting engineers will leverage the capabilities of the ETM System and related solutions to identify telecom cost savings opportunities, monitor and respond to day-to-day phone service performance and usage events, protect network resources from phone line attack and abuse, complete day-to-day telecom administration assignments and projects, and provide new layers of rich and customized communications intelligence reports to guide business decision making, enhance operations and increase revenues.
The service contains three primary components:
- Telephony Optimization: SecureLogix telecom analysts will compile and review telephony network utilization and usage information logged by the ETM System and other sources to identify opportunities to reduce corporate expenses by further optimizing voice infrastructure utilization and toll service use. A cost savings guarantee can even be included in the service contract.
- Network Surveillance and Response: There are a host of real-time call events and voice network errors that threaten an organization and increase expenses. At the beginning of the service, the customer will select a number of real-time management and security-related call events, traffic patterns, and network health issues of interest. SecureLogix Network Operation Center (NOC) personnel will monitor the customer’s network for the occurrence of these selected telecom alarms, network errors, service usage violations, and security incidents in real-time. Notification of and response to selected events by NOC personnel will occur within a specified timeframe.
- Out-tasking Support: SecureLogix-certified telecom engineers will assist in the completion of day-to-day telecom administration tasks and projects as assigned by the customer.
ETM System Configuration and Management: Delivery of the services is enabled through the application of proprietary SecureLogix hardware and software technology (ETM System) inside the customer’s telecommunications network. SecureLogix personnel will continually configure and maintain all ETM System related equipment with the latest customer information needed to provide the full range of Enhanced Customer Care services, including corporate phone directory, modem and fax lists, points of contact, telecom firewall and IPS policies, and general ETM System server administration.
Examples of the key activity subcomponents and deliverables of the service can include but are not limited to:
Document and deliver quarterly telecom expense savings recommendations |
Inventory and baseline network infrastructure |
Standard Call Detail Record (CDR) /call accounting report delivery |
Custom CDR, Call Accounting, Performance Monitoring, Network Planning, and Telecom Security report creation and delivery |
Toll service abuse: |
- Long distance and international calling abuse during business and
non-business hours |
- Unauthorized/restricted toll calls |
- Directory assistance calls, connection fees, and toll charges |
- Long distance and modem calls on fax lines |
Service outage alerting and troubleshooting support – Decreased time and expense to resolve service outage periods |
Provide "live troubleshooting assistance" |
Logged information for service outages, disruptions, and errors for SLA refunds |
Alert/log maintenance port access, and block unauthorized connections |
911 notification and response |
Prevent network penetration by blocking unauthorized inbound/outbound modem calls |
Alert, block, and/or re-route restricted outbound ISP modem calls based on managed ISP destination list |
Alert, block, and/or re-route restricted inbound calls |
- Fax spam |
- Harassing calls |
- Caller ID restricted calls |
- Calls from restricted numbers |
Alert, block, and/or re-route restricted outbound calls |
Call routing efficiency analysis - tie lines, local calls over LD spans, LD calls over local spans |
Identify toll fraud attacks and substantiate losses - Reduce toll fraud losses by blocking unauthorized calls |
Modem scanning/war dial replacement |
Efficient routing of inter-office calls – VoIP toll bypass line/tie line/software defined network (SDN) opportunity analysis |
Right-size analysis for digital trunk infrastructure and monitor ongoing capacity utilization rates for planning and adjustments |
Eliminate unused 1FBs/PBX bypass lines |
Identify orphaned, phantom, or unused phone extensions |
Consolidate/reduce unused fax resources |
VoIP systems vulnerabilities assessment: |
Absence of call activity on key resource lines (call center, sales, support lines, etc.) |
Excessive unanswered/busy calls in key resource areas (sales, customer support, etc.) |
Fraudulent worker performance calls by call center employees |
Phone service abuse/misuse/anomalies (customer defined catch all) |
Audit PBX, and MAC service contracts and fees |
Bomb threat prevention and mitigation |
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