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Implementation Services

Implementation
Services

Professional Installation & Support for your ETM® System

The Implementation Services Group at SecureLogix are fully certified ETM® System specialists, who’s sole purpose is to efficiently install, configure and support your deployment. The group includes dedicated project management professionals and field service engineers focused on every aspect of product implementation and service, which includes:
•  Site Surveys, Pre-staging & Cutover Support.
•  Installation, Configuration & Test.
•  Voice Troubleshooting & Repair.
•  System Upgrades & Logistical Support.

Pre-Packaged Implementation Services*

ETM® System Upgrade - Onsite
This service is designed to provide customers with a turn-key upgrade of their ETM System onsite by SecureLogix personnel. It is designed for customers that are not comfortable performing the ETM System upgrade themselves and do not have sufficient personnel resources to accomplish the upgrade. Optional support to upgrade the Oracle database software is also available. Deliverables for the onsite upgrade include:
•  Copy of ETM Software Media & Doc Set
•  Fully Upgraded & Operational ETM System.
•  Documentation of Any Config Changes.
•  One Hour Orientation to New System Features.
  Click here for more information

ETM® System Upgrade - Remote

The remote upgrade service is designed to provide customers with a less expensive option than our onsite service to have their ETM System professionally upgraded by SecureLogix personnel. It is designed for customers that are not comfortable performing the upgrade themselves, but do have a local person available that can provide the onsite presence needed to work with one of our system engineers to accomplish the upgrade. Deliverables for the remote upgrade include:
•  Copy of ETM Software Media & Doc Set.
•  Fully Upgraded & Operational ETM System.
•  Documentation of Any Config Changes.
•  One Hour Orientation to New System Features.
  Click here for more information

* Ask your ETM® System Account Executive for detailed service agreements
and pricing.

 


 


 
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