Legal risk and
investigations

Many calls to and from your enterprise should be alerted and monitored for legal liability protection reasons, some of which you may be required to track and/or record for regulatory compliance. This same call-forensic intelligence can also aid corporate investigations and help protect your organization from future harm. Just a few examples of calls that may be of a legal or compliance interest to your enterprise include:

•	911 emergency calls: Most organizations have a regulated need to alert and potentially record calls to emergency services to enhance emergency response and protect the corporation from liability. The SecureLogix® ETM® Voice Firewall can alert 911-type emergency calls and provide detailed location information through an integrated phone directory application to direct and speed response. The content of these calls can also be recorded and archived by the ETM Call Recorder to further enhance corporate risk management efforts.
•	Calls to/from individuals under investigation: Your organization may need to track phone use and monitor call content for employees or outside parties that are under investigation. Surgical, policy-based tracking of phone use by employees suspected of criminal activity can help protect you corporation from harm.
•	Calls to/from restricted parties: Your corporation may want to alert, block, reroute, or monitor calls to/from a host of outside parties suspected of wanting to engage in threatening, harmful, or operationally disruptive activity, including trade-embargo-listed countries, disgruntled former employees, known headhunters, key competitors, creditors trying to locate employees at work, or others.

The ETM® System Usage Manager and Voice Firewall can decrease legal risk and enhance security investigations by tracking, alerting, and/or recording the content of key calls of interest such as 911 emergency calls, unauthorized dial-up Internet use, calls to/from employees or outside parties under investigation, and other calls of a regulatory, legal, or business interest.