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SOLUTIONS
  Unified Policy Enforcement
Telephony Denial of Service
Voice Fraud
  Modem & Network Security
  Service Abuse & Financial Losses
  Harassing, Threatening or Restricted Calls
  Compliance & Data Leakage
Legal Risk & Investigations
  Reporting & Analytics
Optimization & Planning
Uptime, Performance & Troubleshooting
Business Operations & Productivity

Service Abuse and Financial Losses

Beyond toll fraud and LD theft by outside parties, employees and other internal voice network users can misuse and abuse corporate phone service in a number of ways, at large expense to your organization. Savings generated by monitoring and controlling proper use of your private voice network can be substantial and represent a large ROI opportunity for your business. PBX/IP-PBX systems and standard call accounting packages do not identify much of this type of abuse because the solution must be able to identify call type (voice, fax, modem, video, etc.) in order to see the abuse. But more importantly, these tools lack the real-time, distributed policy enforcement capabilities needed to alert and prevent abusive or unwanted call traffic in real-time, before financial losses accumulate. Examples of service abuse and misuse include:

Non-business LD and international calling.
Restricted toll calls to pay-per-call services (e.g., 1-900, 1-XXX-976).
Directory assistance calls, connection fees, and out-of-service toll charges.
Unauthorized employee ISP dial-up connections and restricted Internet access.
Data file transfers/faxes of restricted, proprietary information over phone lines.
Internal voice service misuse/abuse.
LD and modem calls on fax lines.
Long duration LD from common resource areas.
Voice spam, and more.

The ETM® Usage Manager logs and identifies voice service abuse. The Voice Firewall monitors, and controls all inbound/outbound voice network activity on a per-call basis through user-defined call access and service use policies. These granular security and usage policies alert or prevent abusive or malicious use of your enterprise voice resources by internal or external callers, and prevent financial losses associated with abuse of your private voice network services.

 


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SOLUTIONS
Unified Policy Enforcement
Telephony Denial of Service
Voice Fraud
Modem & Network Security
Service Abuse & Financial Losses
Harassing, Threatening or
Restricted Calls

Compliance & Data Leakage
Legal Risk & Investigations
Reporting & Analytics
Optimization & Planning
Uptime, Performance & Troubleshooting
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