Uptime, Performance and Troubleshooting

Unscheduled telecom service outages can cost your enterprise thousands of dollars per occurrence. Each incident requires identification, notification, diagnosis, and resolution before service can be restored and the trouble ticket retired. This process is can be very time consuming and costly, especially for a distributed enterprise with multiple business locations. The simple act of “rolling a truck” to a remote locale to diagnose and repair an outage or error incurs a large and immediate cost, notwithstanding the negative environmental impact of this activity. It is also common during the error diagnosis stage to become locked in an intractable “finger pointing” exercise with your IP-PBX vendors and voice service providers, each claiming their products and services are not the source of the outage, even though this is often later found not to be true. Performance monitoring and troubleshooting needs can become more acute as an organization moves to VoIP/UC, where the functional responsibilities for delivering enterprise voice services may be spread across the IT and traditional telecom teams. VoIP calls that terminate in a gateway are most often using TDM trunking at the edge of the enterprise to connect to service provider networks, so issues with VoIP call quality and reliability can be tied to the performance of your TDM infrastructure. Or the error could originate in an IP network segment or device, making it difficult for IT and voice teams to accurately and quickly source the error.

But beyond the costs associated with finding and resolving performance issues are the larger potential impacts on business operations, productivity, and revenues. Every minute of service disruption can carry heavy cost implications for business operations.

The SecureLogix® ETM® Performance Manager will increase voice network uptime, capacity, and service quality through real-time notification of trunk outages and error conditions across the enterprise. It can shorten the time to error resolution with powerful error diagnostic and troubleshooting tools, and reduce network downtime, repair costs, and service “truck rolls.”