---
title: "Call Centers: The Weakest Links in Authentication Chain"
metaTitle: "Call Centers Auth Weakness"
slug: call-centers-auth-weakness
date: "2019-03-20T07:39:41-05:00"
image:
  src: "https://cdn.securelogix.dev/slx/images/undefined.webp"
sourcePublisher:
  name: Credit Union Times
sourceArticle:
  url: "https://www.cutimes.com/2019/03/20/call-centers-the-weakest-links-in-authentication-chain/?slreturn=20190324154903"
legacySlug: call-centers-the-weakest-links-in-authentication-chain
tags: [Authentication, Call Center Security]
status: published
---

More than half of financial services industry respondents, and 32% of all respondents, recognized the phone channel as the primary source of account takeover attacks in a new call center report.

The “2019 State of Call Center Authentication,” from Portland, Ore.-based caller authentication and fraud prevention systems provider TRUSTID, a Neustar company, revealed evolving criminals’ tools and tactics, and call center leaders intentions to fight back while preserving the customer experience…