---
title: "Call Centers: In Search Of The 70 Percent Solution"
metaTitle: "Call Centers in Search Of The 70 Percent Solution"
slug: call-centers-in-search-of-the-70-percent-solution
date: "2018-03-06T16:26:54-06:00"
image:
  src: "https://cdn.securelogix.dev/slx/images/undefined.webp"
sourcePublisher:
  name: PYMNTS
  url: bit.ly
sourceArticle:
  url: "https://bit.ly/2oTCk3Q"
tags: [Authentication, Call Authentication, Call Center Fraud, Call Center Security]
status: published
---

March 6, 2018

Call centers.

Call them centers of consumer frustration?

You know the drill. The standard way of getting help – the automated kind (through interactive voice response) – just isn’t cutting it. The chatbot isn’t enough.

There’s a need for a human on the other line – the hand-holder, who will assist with the technical problem or the transaction gone awry, or perhaps the recurring payment that didn’t recur...