---
title: "Data: Calling Out Call Center Fraud"
metaTitle: "Data Calling Out Call Center Fraud"
slug: data-calling-out-call-center-fraud
date: "2017-11-08T17:50:22-06:00"
image:
  src: "https://cdn.securelogix.dev/slx/images/undefined.webp"
sourcePublisher:
  name: Payment Source
  url: bit.ly
sourceArticle:
  url: "http://bit.ly/2hz0Fv1"
tags: [Call Center Fraud, Call Center Security]
status: published
---

November 8, 2017

In the wake of the 2015 EMV liability shift, it was widely assumed that fraud would migrate predominantly online. While this has happened — irrespective of the impact of EMV — there are other card not present channels that are often overlooked but are experiencing something of a crime wave. 

Call centers are still vital to the retail transaction process. According to Google, 61% of mobile users value the option to call a business during a purchase. And call centers are becoming a prime target for fraud due to some shockingly lax controls and the ease of social engineering attacks in an environment where employees are trained to put the customer first...