We are looking for a Technical Support Engineer to join SecureLogix remotely.
Overview
This isn't your typical tier-one support role. You'll work on complex SIP environments, build lab systems to reproduce issues, validate fixes, and partner closely with Engineering, NetOps, and Managed Services. If you've ever lost track of time troubleshooting a tricky call flow or tinkering with your homelab, you'll feel right at home here.
What you'll work with
- SIP, VoIP, and RTP protocols
- Windows Server and Linux (CentOS, Oracle Linux, AlmaLinux)
- Dell server hardware and diagnostics
- Oracle databases and SQL
- VMware, Nutanix, and other virtualization platforms
- Wireshark, tcpdump, and packet capture analysis
What we're looking for
- 5+ years in Technical Support, Systems Administration, or VoIP Engineering
- Strong hands-on experience with Windows and Linux
- Solid understanding of SIP fundamentals and core networking
- Someone who keeps digging until problems are fully understood
Important
This position requires U.S. citizenship or permanent resident status (green card). Visa sponsorship or transfer is not available for this role. You must be authorized to work in the U.S. on a full-time basis without employer sponsorship now or in the future.
Additional
This is a full-time, remote position (must be based in the U.S.). On-call rotation is one week every two weeks with additional compensation.
If you're naturally curious, enjoy solving hard problems, and want to work with a team that values ownership and continuous learning, we would love to hear from you.
To Apply
Send a resume and a brief note about a complex issue you investigated or a homelab project you are proud of to hr@securelogix.com.